Shipping

SHIPPING Cost

Standard UK shipping costs £4.99 for orders below £39, any orders above that value are shipped free of charge within the UK mainland.

Generally, all UK orders are delivered within 2 business days once they leave the warehouse.

When placing your order, our system automatically calculates to the most cost effective shipping method available for you. We generally do not offer expedited/express/overnight shipping.

Orders received Monday to Friday before the 2pm warehouse cut off time are generally processed within the same day. Completed orders generally leave the warehouse 24 hours within placement of the order and are generally delivered within 2 business days (Saturday delivery is at the discretion of the shipping company & Sunday/holidays not included).

Please note that our orders are processed via an automated platform. We rely on our customers to put in the correct and accurate information on their orders. In the event that our automated system detects any potential error in the shipping information such as wrong/unverifiable address due to a spelling error or missing information, the order may be subject to verification with the purchase/customer to ensure that the order reaches the intended recipient as expected. Thus, delays in getting the package out of the warehouse may occur and the order may not reach the intended recipient within the standard time frame of 2 business days.

Rerouting, intercepting orders and coordinating with the shipping company for orders that are scheduled to be delivered to a wrong address due to inaccurate/incomplete information provided to us at the time the order was placed will solely be the customer's responsibility.

OUT OF STOCK

We generally have all our products in stock at all times. However, in the event that an ordered product is out of stock, we will contact you within 24-48 hours upon placement of the order to let you know approximately when the product will be available or to possibly suggest an alternative order.

NOTIFICATIONS

An order confirmation email will be sent once your payment is successfully processed.

A shipping confirmation email along with tracking information (upon availability of Trace and Track) on your order will be sent when your package is ready to be shipped.

WAREHOUSE

Our warehouses are closed during the weekend and during holidays. However, customers can place orders through the webshop 24/7. Orders made when our warehouses are closed or after warehouse cut off times are processed the following business day.